Midigator's reporting shares chargeback results as soon as they become available.
Navigating to the Report
Midigator offers several integration options, each with different technology features. The process for viewing results will vary slightly depending on your integration level and response strategy.
If you use DisputeFlow to fight chargebacks yourself, navigate to the DisputeFlow screen from the sidebar menu.
If Midigator fights chargebacks on your behalf with our fully-automated technology, you'll see a Manager option in the sidebar menu.
Filtering the Report
After you arrive at the case management report, click on the Completed tab. This page lists all the chargebacks that were fought.
Use the Date Range Selector to set the time period you want to monitor (note: if you are checking results, it’s best practice to set the date filter for the prior 90-120 days)
Check the Result column in the data table
The report will list one of four possible outcomes for each case:
Won: The case was resolved in your favor. The cardholder will be charged a second time and the funds will be re-deposited into your account.
Lost: The case was resolved in the cardholder's favor. The temporary refund that was issued to the cardholder will be finalized.
Did Not Fight: You have stipulated that this case shouldn't be fought.
Pre-Arb: The cardholder or bank disputed the transaction a second time.
If you are searching for a specific case number, use the Search All functionality to filter for that record quickly. Alternately, you could filter for the actual results—for example, show all the won cases.
To learn more about the data in the Chargeback Manager report, visit this user guide.
If you have any questions, you can reach the Midigator support team via the chat feature or by emailing firstname.lastname@example.org.
If this feature isn’t visible in your Midigator account and you want to know why, read this article.