The Merchant Account Chargeback Data can be used to monitor all activity for all your merchant accounts from one report. Since it provides such a comprehensive overview, there is a lot of data to share! Here’s what all that information means.

Columns that are used for identification:

  • MID: This column lists the Merchant Identification numbers (MIDs) for all your merchant accounts. This unique number was assigned by your processor or acquirer when the account was created.
  • Alias: Aliases are unique names you’ve picked to identify your merchant accounts.
  • Gateways: This column lists the gateway IDs that are associated with the MID

Columns that have date-specific data:

Displayed data is limited to activity that took place during the time you specified in the date range selector. If you change the date range, the data will adjust.

  • AmEx #: This column lists the number of American Express chargebacks you’ve received
  • AmEx TX: This column lists the number of American Express transactions you’ve processed
  • AmEx Ratio: This column calculates the ratio of American Express chargebacks to American Express transactions
  • Disc #: This column lists the number of Discover chargebacks you’ve received
  • Disc TX: This column lists the number of Discover transactions you’ve processed
  • Disc Ratio: This column calculates the ratio of Discover chargebacks to Discover transactions
  • MC #: This column lists the number of Mastercard chargebacks you’ve received
  • MC TX: This column lists the number of Mastercard transactions you’ve processed during the time specified in the time filter
  • MC Last Month TX: This column lists the number of Mastercard transactions processed during the previous month (This information is helpful because Mastercard calculates the chargeback ratio by dividing the current month’s chargeback count by the previous month’s transaction count)
  • MC Ratio: This column calculates the ratio of Mastercard chargebacks to Mastercard transactions
  • Visa #: This column lists the number of Visa chargebacks you’ve received
  • Visa TX: This column lists the number of Visa transactions you’ve processed
  • Visa Ratio: This column calculates the ratio of Visa chargebacks to Visa transactions
  • CB #: This column lists the number of chargebacks you’ve received from all card brands
  • Transactions: This column lists the number of transactions you’ve processed for all card brands
  • CB Ratio: This column calculates the ratio of all chargebacks to all transactions
  • Total CB $: This column lists the value of your chargebacks
  • Total Sales: This column lists the value of the sales you’ve processed
  • $ Ratio: This column calculates the ratio of chargeback value to sales value

Columns that reflect action taken:

  • Actions: Midigator allows you to customize your reports so you can easily see the information that’s most important to you. One way Midigator does that is to allow you to hide account data that you aren’t interested in monitoring. You can click on the Actions menu and hide merchant accounts from the default view.
  • Portal Status: Many merchant accounts are accessed through an online portal. The portal’s status can change over time (for example, a password might expire or you might close an account). This column shows what the current status is: active, inactive, or paused.
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