Each variable analytics chart provides unique information that can help identify the underlying cause of your chargebacks. This insight can help you solve issues at their source and prevent more chargebacks.
The Chargebacks by BIN chart maps payment disputes back to the bank that issued the customer’s card.
This insight can help you identify differences in issuer preferences and expectations that are causing an increase in disputes.
Read this case study for a real-world example of how a merchant use this chart to prevent chargebacks.
Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.
The bottom of your chart lists some details:
BIN and bank name being monitored
the chargeback count for the given BIN
the percent of chargebacks associated with that BIN
the chargeback-to-transaction ratio for the BIN
The default for this section is to display data for the BIN that issued the most chargebacks. However, if you hover over a different slice of the pie chart, the information at the bottom will update.
Filtering Data by Source
The default setting for your Chargebacks by BIN chart is to show data for your entire portfolio. However, you have the ability to filter your data and break it down by different sources. For example, maybe you want to view chargeback counts by a particular merchant account or processor.
Click Entire Portfolio to add a filter (MID, Processor, etc.).
In the second dropdown list, select specific processors or merchant accounts to analyze.
Filtering Data by Date Range
The data displayed in your charts is limited to activity that took place during the time you specified in the Date Range Selector. If you update the date range, the data will adjust.
The default time frame for the Date Range Selector is This Month (month-to-date activity). If you’d like to analyze data during a different time frame, click the date in the upper right corner of any page. This user guide explains how to customize your date ranges.
Midigator also has a BIN chart for prevention data. It shows the BINs that have most dispute activity.
Expand the sidebar on the left side of the screen.
Click on the Prevention page.
Scroll down to the BIN chart.
The following are common questions that users have. If you have a question that isn't covered here, let us know. You can email firstname.lastname@example.org or use the chat feature.
I received chargebacks from several different banks. Why aren’t all of them listed on the BIN chart?
Many of the analytics charts show just 10 data sources. These 10 entries are the highest risk and in need of the most attention.
If you would like a more detailed report that analyzes all of your BIN data, reach out to support (email@example.com). We are happy to provide any custom reports you request.
I don't see this chart in my account. Why?
If this feature isn’t visible in your Midigator account and you want to know why, read this article.