Each variable analytics chart provides unique information that can help identify the underlying cause of your chargebacks. This insight can help you solve issues at their source and prevent more chargebacks.

The Chargebacks by Country chart is used to monitor the chargeback ratio of different markets while scaling business on a global level.

Even though selling internationally opens the door to more customers and greater revenue, increased chargebacks can eliminate profitability in certain countries. This chart makes it easy to balance risk with revenue.

Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.


Hover Stats

Hover over any bar in the graph. A popup box will display:

  • the country being monitored
  • the number of transactions made by customers from that country
  • the number of chargebacks filed by customers from that country
  • the ratio of chargebacks to transactions

Filtering Data by Source

The default setting for your Chargebacks by Country chart is to show data for your entire portfolio. However, you have the ability to filter your data and break it down by different sources. For example, maybe you want to view chargeback counts by a particular merchant account or processor.

  • Click Entire Portfolio to add a filter (MID, Processor, etc.).
  • In the second dropdown list, select specific processors or merchant accounts to analyze.

I sell in lots of different countries. Why aren’t all of them listed on the Chargebacks by Country chart?

Many of the analytics charts show just 10 data sources. These 10 sources are the highest or most risky sources.

For example, the Chargebacks by Country chart shows the 10 countries in your portfolio that have the highest chargeback-to-transaction ratios.

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