Each variable analytics chart provides unique information that can help identify the underlying cause of your chargebacks. This insight can help you solve issues at their source and prevent more chargebacks.
The Chargebacks by Country chart is used to monitor the chargeback ratio of different markets while scaling business on a global level.
Even though selling internationally opens the door to more customers and greater revenue, increased chargebacks can eliminate profitability in certain countries. This chart makes it easy to balance risk with revenue.
Read this case study for a real-world example of how a merchant use this chart to prevent chargebacks.
Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.
Hover over any bar in the graph. A popup box will display:
the country being monitored
the number of transactions made by customers from that country
the number of chargebacks filed by customers from that country
the ratio of chargebacks to transactions
Filtering Data by Source
The default setting for your Chargebacks by Country chart is to show data for your entire portfolio. However, you have the ability to filter your data and break it down by different sources. For example, maybe you want to view chargeback counts by a particular merchant account or processor.
Click Entire Portfolio to add a filter (MID, Processor, etc.).
In the second dropdown list, select specific processors or merchant accounts to analyze.
Filtering Data by Date Range
The data displayed in your charts is limited to activity that took place during the time you specified in the Date Range Selector. If you update the date range, the data will adjust.
The default time frame for the Date Range Selector is This Month (month-to-date activity). If you’d like to analyze data during a different time frame, click the date in the upper right corner of any page. This user guide explains how to customize your date ranges.
Midigator also has a Country chart for prevention data. It shows the countries that have most dispute activity.
Expand the sidebar on the left side of the screen.
Click on the Prevention page.
Scroll down to the Country chart.
The following are common questions that users have. If you have a question that isn't covered here, let us know. You can email firstname.lastname@example.org or use the chat feature.
I sell in lots of different countries. Why aren’t all of them listed on the Chargebacks by Country chart?
Many of the analytics charts show just 10 data sources. These 10 entries are the highest risk and in need of the most attention.
If you would like a more detailed report that analyzes all of the countries you sell in, reach out to support (email@example.com). We are happy to provide any custom reports you request.
I don't see this chart in my account. Why?
If this feature isn’t visible in your Midigator account, read this article.