Each variable analytics chart provides unique information that can help identify the underlying cause of your chargebacks. This insight can help you solve issues at their source and prevent more chargebacks.
The Chargebacks by Rebill Cycle chart lists the chargeback-to-transaction ratio for each billing cycle in a recurring billing model.
This insight helps you determine which billing cycle will likely trigger disputes so you can act preemptively before customer loyalty and perceived value start to drop.
To learn more about the practical uses for this chart, read this case study.
Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.
Hover over any bar in the graph. A popup box will display:
the billing cycle being monitored
the number of transactions processed during the billing cycle
the number of chargebacks received as a result of the billing cycle
the ratio of chargebacks to transactions
Filter Data by Source
The default setting for your Chargebacks by Rebill Cycle chart is to show data for your entire portfolio. However, you have the ability to filter your data and break it down by different sources. For example, maybe you want to view chargeback counts by a particular merchant account or processor.
Click Entire Portfolio to add a filter (MID, Processor, etc.).
In the second dropdown list, select specific processors or merchant accounts to analyze.
Filtering Data by Date Range
The data displayed in your charts is limited to activity that took place during the time you specified in the Date Range Selector. If you update the date range, the data will adjust.
The default time frame for the Date Range Selector is This Month (month-to-date activity). If you’d like to analyze data during a different time frame, click the date in the upper right corner of any page. This user guide explains how to customize your date ranges.
Midigator also has a Rebill Cycle chart for prevention data. It shows the shows prevention activity for each billing cycle in a recurring or subscription billing model.
Expand the sidebar on the left side of the screen.
Click on the Prevention page.
Scroll down to the Rebill Cycle chart.
The following are common questions that users have. If you have a question that isn't covered here, let us know. You can email firstname.lastname@example.org or use the chat feature.
Why isn't there a number on the first bar of the chart?
The Rebill Chart shows all the transactions involved in a recurring or subscription billing model. The first bar is the initial transaction. The second bar, labeled with 1, is the first recurring transaction.
I have subscriptions with dozens of billing cycles. Why aren’t all of them listed on the Rebill Cycle chart?
Many of the analytics charts show just 10 data sources. These 10 entries are the highest risk and in need of the most attention.
I don't see this chart in my account. Why?
If this feature isn’t visible in your Midigator account, read this article.