Each variable analytics chart provides unique information that can help identify the underlying cause of your chargebacks. This insight can help you solve issues at their source and prevent more chargebacks.
The Chargebacks by Product Type chart lists the chargeback-to-transaction ratio for each of your different products or SKUs.
This insight helps you determine which products are popular targets for criminals and friendly fraudsters. If you know which merchandise is highly susceptible to chargebacks, you can take preemptive action to reduce risk.
Read this case study for a real-world example of how a merchant used this chart to prevent chargebacks.
Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.
Hover over any bar in the graph. A popup box will display:
the product or SKU being monitored
the number of transactions made to purchase the product
the number of chargebacks filed for the product
the ratio of chargebacks to transactions
Filtering Data by Source
The default setting for your Chargebacks by Product Type chart is to show data for your entire portfolio. However, you have the ability to filter your data and break it down by different sources. For example, maybe you want to view chargeback counts by a particular merchant account or processor.
Click Entire Portfolio to add a filter (MID, Processor, etc.).
In the second dropdown list, select specific processors or merchant accounts to analyze.
Filtering Data by Date Range
The data displayed in your charts is limited to activity that took place during the time you specified in the Date Range Selector. If you update the date range, the data will adjust.
The default time frame for the Date Range Selector is This Month (month-to-date activity). If you’d like to analyze data during a different time frame, click the date in the upper right corner of any page. This user guide explains how to customize your date ranges.
Midigator also has a Product Type chart for prevention data. It shows the products or SKUs that have most dispute activity.
Expand the sidebar on the left side of the screen.
Click on the Prevention page.
Scroll down to the Product Type chart.
The following are common questions that users have. If you have a question that isn't covered here, let us know. You can email email@example.com or use the chat feature.
I have a lot of different products. Why aren’t all of them listed on the Product Type chart?
Many of the analytics charts show just 10 data sources. These 10 entries are the highest or most risky sources.
If you would like a more detailed report that analyzes all of your products, reach out to support (firstname.lastname@example.org). We are happy to provide any custom reports you request.
I don't see this chart in my account. Why?
If this feature isn’t visible in your Midigator account, read this article.