Each variable analytics chart provides unique information that can help identify the underlying cause of your chargebacks. This insight can help you solve issues at their source and prevent more chargebacks.

The Chargebacks by Reason Code chart is most commonly used to identify innocent merchant errors.

Here is how to monitor your data:

  1. Establish a norm for your business. Which reason codes do you receive most often?
  2. Be on the lookout for unusual activity. Anything out of the ordinary could indicate trouble behind the scenes.
  3. Investigate why a certain reason code is higher than normal. Find the underlying issue and fix it!

To learn more about the practical uses for this chart, read this case study.

Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.

Hover Stats

The bottom of your chart lists some details: reason code, reason code description, chargeback count, and percentage of the total.

The default for this section is to display data for the most common reason code. However, if you hover over a different slice of the pie chart, the information at the bottom will update.

Filtering Data by Source

The default setting for your Chargebacks by Reason Code chart is to show data for your entire portfolio. However, you have the ability to filter your data and break it down by different sources. For example, maybe you want to view chargeback counts by a particular merchant account or processor.

  • Click Entire Portfolio to add a filter (MID, Processor, etc.).
  • In the second dropdown list, select specific processors or merchant accounts to analyze.

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