Each variable analytics chart provides unique information that can help identify the underlying cause of your chargebacks. This insight can help you solve issues at their source and prevent more chargebacks.
The Chargebacks by Reason Code chart is most commonly used to identify innocent merchant errors.
Here is how to monitor your data:
Establish a norm for your business. Which reason codes do you receive most often?
Be on the lookout for unusual activity. Anything out of the ordinary could indicate trouble behind the scenes.
Investigate why a certain reason code is higher than normal. Find the underlying issue and fix it!
To learn more about the practical uses for this chart, read this case study.
Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.
The bottom of your chart lists some details: reason code, reason code description, chargeback count, and percentage of the total.
The default for this section is to display data for the most common reason code. However, if you hover over a different slice of the pie chart, the information at the bottom will update.
Filtering Data by Source
The default setting for your Chargebacks by Reason Code chart is to show data for your entire portfolio. However, you have the ability to filter your data and break it down by different sources. For example, maybe you want to view chargeback counts by a particular merchant account or processor.
Click Entire Portfolio to add a filter (MID, Processor, etc.).
In the second dropdown list, select specific processors or merchant accounts to analyze.
Filtering Data by Date Range
The data displayed in your charts is limited to activity that took place during the time you specified in the Date Range Selector. If you update the date range, the data will adjust.
The default time frame for the Date Range Selector is This Month (month-to-date activity). If you’d like to analyze data during a different time frame, click the date in the upper right corner of any page. This user guide explains how to customize your date ranges.
The following are common questions that users have. If you have a question that isn't covered here, let us know. You can email email@example.com or use the chat feature.
I receive a lot of different reason codes. Why aren’t all of them listed on the Chargebacks by Reason Code chart?
Many of the analytics charts show just 10 data sources. These 10 entries are the highest risk and in need of the most attention.
If you would like a more detailed report that analyzes all of your reason codes, reach out to support (firstname.lastname@example.org). We are happy to provide any custom reports you request.
I don't see this chart in my account. Why?
If this feature isn’t visible in your Midigator account, read this article.