How Do I Use the Chargeback Ratio Analytics Chart?

Find out how the chargeback ratio chart can help you monitor dispute activity.

Max Jones avatar
Written by Max Jones
Updated over a week ago

The Chargeback Ratio chart can be used to monitor the ratio of chargebacks to transactions. It also displays the ratio of chargeback value to transaction value.

These calculations can be monitored in real time and on a day-by-day basis.

Use this chart to keep an eye on your chargeback ratio throughout the month. Look for unexpected spikes in activity, and be alerted to potential threshold breaches. Then, take preemptive action to solve issues at their source and prevent chargebacks.

You can also monitor chargebacks by value. Keep an eye on the percent of revenue lost to chargebacks so you can evaluate profitability and prevent cash flow issues.

Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.

Toggling Ratios On or Off

The default setting for the Chargeback Ratio chart is to show both your chargeback ratio by count and chargeback ratio by value.

You can customize which data is visible by toggling ratios on or off. For example, you could toggle off the chargeback ratio by count and only monitor the chargeback ratio by value.

Or, you can monitor just your chargeback ratio by count.

Hover Stats

Hover over any point along the line graph. A popup box will display the date and the ratio(s) you have toggled on.

Hover over a different date and the data will change.

Filtering Data by Source

The default setting for your Chargeback Ratio chart is to show data for your entire portfolio. However, you have the ability to filter your data and break it down by different sources. For example, maybe you want to view chargeback ratios by a particular merchant account or processor.

  • Click Entire Portfolio to add a filter (MID, Processor, Acquiring Bank, etc.)

  • In the second dropdown list, select specific processors or merchant accounts to analyze.

Filtering Data by Card Network

You can also drill down into your data and analyze ratios by card network.

  • Select the network you want to monitor from the dropdown list.

For the most granular data analysis possible, monitor ratios by both merchant account and card network. This will help you detect potential threshold breaches and take preemptive action.

  • Click Entire Portfolio to add a filter.

  • In the second dropdown list, select the specific merchant account to analyze.

  • Select the network you want to monitor from the dropdown list.

Filtering Data by Date Range

The data displayed in your chart is limited to activity that took place during the time you specified in the Date Range Selector. If you update the date range, the data will adjust.

The default time frame for the Date Range Selector is This Month (month-to-date activity). If you’d like to analyze data during a different time frame, click the date in the upper right corner of any page. This user guide explains how to customize your date ranges.

If this feature isn’t visible in your Midigator account and you want to know why, read this article.

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