Welcome to Midigator® user tutorials.

The DisputeFlow response builder is made up of several different sections. The section we are going to look at in this tutorial is the section that includes your terms and conditions.

Information you provide in this section will help the reader understand the rules and expectations you’ve laid out for the customer.

Click the arrow to expand the section.

The builder has a standard editor for this section so you can copy and paste text from your website.

As you add content to your dispute response, be selective. Only include relevant information that relates to that specific transaction. You don’t want to copy all of your policies. That would make it very difficult for the reader to recognize anything of value — which would decrease your chance of winning the case.

Instead, focus on what will best explain that particular customer’s experience, such as:

  • Return or cancellation policy
  • Refund information
  • Purchase agreement
  • Contact information
  • Service agreement

Once you’ve narrowed down your terms and conditions to only what is relevant, it’s a good idea to save this section so you can use it again in the future. The next time you receive a similar dispute, you can load your saved section instead of starting from scratch.

If your business has multiple billing structures — for example, you offer both subscriptions and one-time sales — save two versions of this section for easy customization.

The terms and conditions section is one of three sections that can be saved in a template. Check out our template tutorial to learn how to use the time-saving feature.

When you are finished with the terms and conditions section, mark it complete.

If you don’t have useful information to include in this section, you can hide it from the response.

You can also rearrange the section order so the most compelling information is towards the beginning of your package.

When you are done, move on to the next section or click Next Step if the dispute response is finished.

If you have any questions, please use the chat feature in Midigator to contact our team. You can also find other DisputeFlow tutorials in the help center.

If you don't have access to DisputeFlow and want to know why, read this article.

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