All Collections
Fight & Respond to Chargebacks
How to Edit the Order Information Section Within DisputeFlow®
How to Edit the Order Information Section Within DisputeFlow®

Tips on how to locate order information and add it to your dispute response

Max Jones avatar
Written by Max Jones
Updated over a week ago

Welcome to Midigator's DisputeFlow user tutorials. In this guide, we will explain the order information section.

First, take a moment to look up the disputed transaction in your CRM or order management system. Information listed in both the builder sidebar and reporting table that can help you identify the transaction.

Then, come back to DisputeFlow. Click the arrow in the right hand corner of the order information section, and review the fields.

The data fields will depend on what you entered in step one of the response builder.

If the order was for physical goods, you’ll see fields with information about shipping and delivery. If the order was for digital goods or services, that information isn’t applicable — and those fields won’t be visible.

In this tutorial, we are going to assume the order was for physical goods.

You would start by entering the billing information. If the billing and shipping information are the same, click the box and the builder will copy the information you’ve already entered.

Next, enter any customer information you have on file—email address, IP address, and phone number.

Lastly, add the delivery information. Note the carrier you used from the dropdown list, enter the tracking number, and provide the date the order was delivered. These fields, along with IP address, are starred because they are very important pieces of information and will have a direct impact on your probability of winning.

When you are finished with the order information section, mark it complete.

If you don’t have useful information to include in this section, you can hide it from the response.

You can also rearrange the section order so the most compelling information is towards the beginning of your package.

If the dispute response is finished, click “Next Step”.

If you have any questions, please use the chat feature in Midigator to contact our team. You can also find additional DisputeFlow tutorials in the help center.

If you don't have access to DisputeFlow and want to know why, read this article.

Did this answer your question?