Welcome to Midigator® user tutorials.
The DisputeFlow response builder is made up of several different sections. The section we are going to look at in this tutorial is the section that includes customer service notes and order history information.
The goal of this section is to show you tried to work with the customer to resolve the issue. It can also be used to show the customer made previous, undisputed purchases with you — which would contradict a fraud claim.
Examples of things you might include in this section are:
- Screenshots of chat conversations
- Screenshots of email conversations
- Transcripts of phone calls
- Screenshots of order history
Because there is a wide variety of things that you might want to include here, we designed this section as a basic file upload. Simply upload whatever information you think is most compelling in a JPEG or PDF file.
Sometimes a customer won’t contact you before initiating the dispute. In these situations, you might not have any customer service notes. If you don’t have any compelling evidence to include in this section, you can omit it from the response by clicking “Hide section”.
If, on the other hand, you have information in this section that is extremely insightful, you can move it to a more prominent place towards the beginning of your dispute response.
Once you’ve added your files and determined the best place to include the section, mark it as complete.
Then, you can move on to the next section. Or if your dispute response is finished, click “Next Step”.
This concludes our user tutorial for the order history and customer service notes section.
If you have questions about this section or the type of information to include, use the chat feature in Midigator to contact our team. You can also view other DisputeFlow tutorials in the help center.
If you don't have access to DisputeFlow and want to know why, read this article.