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How to Use the Smart Response Feature in DisputeFlow®
How to Use the Smart Response Feature in DisputeFlow®

Learn how the smart response feature can help improve your win probability.

Max Jones avatar
Written by Max Jones
Updated over a week ago

Welcome to Midigator's DisputeFlow user tutorials. In this guide, we will explain the smart response feature.

The smart response feature automatically generates a concise overview of the most relevant information in your dispute response. Highlighting certain pieces of compelling evidence can help the reader make an informed and accurate decision regarding the outcome of your case.

As you enter different pieces of information in the transaction and order information sections, the smart response feature will begin to populate. The smart response is dynamic and changes based on the information you provide. It may include information related to

  • AVS

  • CVV

  • 3D Secure

  • Shipping information

  • Order refunds

Since the goal is to emphasize the most compelling pieces of information, the smart response feature will only include evidence that could help you win. For example, the technology won’t highlight an AVS or CVV mismatch.

Next, let’s talk about how to use the smart response feature.

The cover letter section includes tokens. You can learn more about tokens in another user tutorial. For now, it’s important to note that the smart response feature has a token that can be used in your cover letter.

As you write your cover letter, think about the most appropriate place to give an overview of your compelling evidence. When you come to that point, insert the smart response token.

Click Next Step to preview your cover letter.

You’ll see the smart response included.

Smart response is an optional feature; you don’t have to use it. However, processors have specifically asked merchants to include a brief overview of the response package in the cover letter. Because it is such a valuable feature and impacts the probability of winning, DisputeFlow will issue a warning if it isn’t used.

If you have any questions about the smart response feature, please use the chat feature in Midigator to contact our team. You can also visit other DisputeFlow tutorials in the help center.

If you don't have access to DisputeFlow and want to know why, read this article.

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