Welcome to Midigator® user tutorials.

The DisputeFlow response builder is made up of several different sections. The section we are going to look at in this tutorial is the section that adds website images.

The goal of this section is to give a visual explanation of the customer’s experience. It should highlight what you promised and what the customer agreed to.

Visit your website and take screenshots of the most important steps in the customer journey. Examples of things you may want to include are:

  • The product page
  • The checkout page
  • Billing and shipping information
  • The order confirmation page

Then come back to DisputeFlow and locate the website images section in the dispute response builder.

Click the arrow to expand the section and begin uploading images.

You can search your files for the images or drag and drop them here. You can upload multiple screenshots, but note the preferred file type and size.

When you are done, mark the section as complete.

Like other sections in the builder, you have the option to rearrange the order of the information.

And if you don’t have any compelling website screenshots — for example, the transaction was made over the phone — you can omit this section from your dispute response.

Then, move on to the next section or click “Next Step” if the dispute response is finished.

If you have any questions, please contact our team via the chat feature in Midigator. You can also visit other DisputeFlow tutorials in the help center.

If you don't have access to DisputeFlow and want to know why, read this article.

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