Each variable analytics chart provides unique information that can help identify the underlying cause of disputes. This insight can help you solve issues at their source.

The Product Type chart shows prevention activity for each of your different products or SKUs.

This insight helps you determine which products are popular targets for criminals and friendly fraudsters. If you know which merchandise is highly susceptible to disputes, you can take preemptive action to reduce risk.

Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.

Hover Stats

Hover over any bar in the graph. A popup box will display:

  • the product or SKU being monitored

  • the number of prevention cases filed for that product

Filtering Data by Vendor

You can view charts for each of your different prevention services (Ethoca alerts, Verifi alerts, Order Insight, and Consumer Clarity).

  • Click on each service option, and the charts will update.

Filtering Data by Date Range

The data displayed in your charts is limited to activity that took place during the time you specified in the Date Range Selector. If you update the date range, the data will adjust.

The default time frame for the Date Range Selector is This Month (month-to-date activity). If you’d like to analyze data during a different time frame, click the date in the upper right corner of any page. This user guide explains how to customize your date ranges.

Related Charts

Midigator also has a Product Type chart for chargeback data. It shows the products or SKUs that have the highest chargeback-to-transaction ratios.

  • Expand the sidebar on the left side of the screen.

  • Click on the Analytics page.

  • Select Product Type from the chart dropdown.

FAQs

The following are common questions that users have. If you have a question that isn't covered here, let us know. You can email support@midigator.com or use the chat feature.

I have a lot of different products. Why aren’t all of them listed on the Product Type chart?

Many of the analytics charts show just 10 data sources. These 10 entries are the highest risk and in need of the most attention.

If you would like a more detailed report that analyzes all of your products, reach out to support (support@midigator.com). We are happy to provide any custom reports you request.

Why aren't I seeing alerts for American Express® and Discover®?

The alert process for American Express and Discover differs slightly from that used for Visa® and Mastercard®. Check this article to learn more.

I don't see this chart in my account. Why?

If this feature isn’t visible in your Midigator account and you want to know why, read this article.

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