Each variable analytics chart provides unique information that can help identify the underlying cause of disputes. This insight can help you solve issues at their source.
The Rebill Cycle chart shows prevention activity for each billing cycle in a recurring or subscription billing model.
This insight helps you determine which billing cycle will likely trigger disputes so you can act preemptively before customer loyalty and perceived value start to drop.
Various features allow you to analyze this chart’s data in greater detail and learn more about your chargebacks.
Hover over any bar in the graph. A popup box will display:
the billing cycle being monitored
the number of prevention cases filed for that billing cycle
Filtering Data by Vendor
You can view charts for each of your different prevention services (Ethoca alerts, Verifi alerts, Order Insight, and Consumer Clarity).
Click on each service option, and the charts will update.
Filtering Data by Date Range
The data displayed in your charts is limited to activity that took place during the time you specified in the Date Range Selector. If you update the date range, the data will adjust.
The default time frame for the Date Range Selector is This Month (month-to-date activity). If you’d like to analyze data during a different time frame, click the date in the upper right corner of any page. This user guide explains how to customize your date ranges.
Midigator also has a Rebill Cycle chart for chargeback data. It lists the chargeback-to-transaction ratio for each billing cycle in a recurring billing model.
Expand the sidebar on the left side of the screen.
Click on the Analytics page.
Select Rebill Cycle from the chart dropdown.
The following are common questions that users have. If you have a question that isn't covered here, let us know. You can email firstname.lastname@example.org or use the chat feature.
Why isn't there a number on the first bar of the chart?
The Rebill Chart shows all the transactions involved in a recurring or subscription billing model. The first bar is the initial transaction. The second bar, labeled with 1, is the first recurring transaction.
I have subscriptions with dozens of billing cycles. Why aren't all of them listed on the Rebill Cycle chart?
Many of the analytics charts show just 10 data sources. These 10 entries are the highest risk and in need of the most attention.
Why aren't I seeing alerts for American Express® and Discover®?
The alert process for American Express and Discover differs slightly from that used for Visa® and Mastercard®. Check this article to learn more.
I don't see this chart in my account. Why?
If this feature isn’t visible in your Midigator account and you want to know why, read this article.