Frequently Asked Questions

Answers to common questions about your account, features, and much more

6 articles in this collection
Written by Max Jones, Anna Hawley, and Nadia Batah

What is the difference between a retrieval request, a prevention alert, and a chargeback?

An overview of the differences between some of the common events and services experienced during the chargeback process

Written by Max Jones
Updated over a week ago

Billing Descriptors: Tips, Best Practices & Adding to Your Account

Tips on best practices for billing descriptors and how to add them into your Midigator account.

Written by Nadia Batah
Updated over a week ago

Why didn't I receive my daily chargeback or prevention alert report?

The following article explains how to set up emails for daily chargeback or prevention reports. It also explains possible troubleshooting.

Written by Anna Hawley
Updated over a week ago

How do I check the result of a chargeback response?

Written by Max Jones
Updated over a week ago

Who should I contact if I have questions about an alert or chargeback that I was billed for?

Written by Max Jones
Updated over a week ago

How long do I have to wait for my chargeback results?

The amount of time it takes to receive chargeback response results varies widely and is impacted by numerous variables.

Written by Max Jones
Updated over a week ago