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Chargeback Response
Chargeback Response
Frequently asked questions and user guides to help you fight chargebacks
20 articles in this collection
Written by
Max Jones
and
Anna Hawley
DisputeFlow
How to Use DisputeFlow®
A quick video tutorial on best practices for using DisputeFlow to build intelligent dispute responses
Written by
Max Jones
Updated over a week ago
How to Use the Data Report in DisputeFlow®
An overview of the DisputeFlow reporting tables including key features, best practices, and relevant data
Written by
Max Jones
Updated over a week ago
How to Upload a Custom PDF Dispute Response to DisputeFlow®
Tips on how to create and upload a PDF to DisputeFlow for submission to your processor
Written by
Max Jones
Updated over a week ago
Why Does DisputeFlow Have Strict File Size Limitations For Uploads?
An overview of the correct file types and sizes to use with DisputeFlow, as well as tips on how to compress files to an appropriate size
Written by
Max Jones
Updated over a week ago
How to NOT Fight a Dispute and Accept Liability Using DisputeFlow®
This article explains the steps you need to take in DisputeFlow if you choose not to fight a chargeback.
Written by
Max Jones
Updated over a week ago
How to Use Saved Sections and Templates in DisputeFlow®
Find out how saved sections and templates can make it even easier to create a dispute response.
Written by
Max Jones
Updated over a week ago
How to Use Data Tokens in DisputeFlow®
Learn how to customize your dispute response with data tokens.
Written by
Max Jones
Updated over a week ago
How to Use the Smart Response Feature in DisputeFlow®
Learn how the smart response feature can help improve your win probability.
Written by
Max Jones
Updated over a week ago
How to Write a Cover Letter in DisputeFlow®
Tips for writing a cover letter that improves the win probability of your dispute response
Written by
Max Jones
Updated over a week ago
How to Edit the Transaction Information Section in DisputeFlow®
Take a look at what is included in the transaction information section of your dispute response.
Written by
Max Jones
Updated over a week ago
How to Edit the Order Information Section Within DisputeFlow®
Tips on how to locate order information and add it to your dispute response
Written by
Max Jones
Updated over a week ago
How to Add Order History and Customer Service Notes in DisputeFlow®
Learn how to add order history and customer service notes to your dispute response.
Written by
Max Jones
Updated over a week ago
How to Add Website Images to Your Dispute Response with DisputeFlow®
Learn how to identify the most compelling information on your website and add screenshots to your dispute response.
Written by
Max Jones
Updated over a week ago
How to Add Proof of Service or Delivery Evidence to DisputeFlow®
Learn how to add evidence that proves services were provided or merchandise delivered.
Written by
Max Jones
Updated over a week ago
How to Add Information to the Terms and Conditions Section of DisputeFlow®
Find out which portions of your policies are most compelling and how to add them to DisputeFlow.
Written by
Max Jones
Updated over a week ago
How Do I Check the Result of a Dispute Case using DisputeFlow?
This article explains how to find results or outcomes of a dispute case using DisputeFlow
Written by
Max Jones
Updated over a week ago
Fully-Automated Services
How Do I Review the Reports on the Chargeback Manager Page?
Get tips on how to monitor and analyze chargeback response activity
Written by
Max Jones
Updated over a week ago
FAQs
Why Didn't I Receive My Chargeback Report?
The following article explains how to set up emails for chargeback reports. It also explains possible troubleshooting techniques.
Written by
Anna Hawley
Updated over a week ago
How Long Do I Have to Wait for My Chargeback Results?
The amount of time it takes to receive chargeback response results varies widely and is impacted by numerous variables.
Written by
Max Jones
Updated over a week ago
How Do I Check the Result of a Chargeback Response?
Find out if your chargeback response won or lost
Written by
Max Jones
Updated over a week ago