Fight & Respond to Chargebacks

Frequently asked questions and user guides to help you fight chargebacks

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21 articles in this collection
Written by Max Jones and Anna Hawley
DisputeFlow

How to Use DisputeFlow®

A quick video tutorial on best practices for using DisputeFlow to build intelligent dispute responses
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Written by Max Jones
Updated over a week ago

How to Use the Data Report in DisputeFlow®

An overview of the DisputeFlow reporting tables including key features, best practices, and relevant data
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Written by Max Jones
Updated over a week ago

How to Upload a Custom PDF Dispute Response to DisputeFlow®

Tips on how to create and upload a PDF to DisputeFlow for submission to your processor
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Written by Max Jones
Updated over a week ago

Why Does DisputeFlow® Have Strict File Size Limitations For Uploads?

An overview of the correct file types and sizes to use with DisputeFlow, as well as tips on how to compress files to an appropriate size
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Written by Max Jones
Updated over a week ago

How to NOT Fight a Dispute and Accept Liability Using DisputeFlow®

This article explains the steps you need to take in DisputeFlow if you choose not to fight a chargeback.
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Written by Max Jones
Updated over a week ago

How to Use Saved Sections and Templates in DisputeFlow®

Find out how saved sections and templates can make it even easier to create a dispute response.
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Written by Max Jones
Updated over a week ago

How to Use Data Tokens in DisputeFlow®

Learn how to customize your dispute response with data tokens.
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Written by Max Jones
Updated over a week ago

How to Use the Smart Response Feature in DisputeFlow®

Learn how the smart response feature can help improve your win probability.
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Written by Max Jones
Updated over a week ago

How to Write a Cover Letter in DisputeFlow®

Tips for writing a cover letter that improves the win probability of your dispute response
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Written by Max Jones
Updated over a week ago

How to Edit the Transaction Information Section in DisputeFlow®

Take a look at what is included in the transaction information section of your dispute response.
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Written by Max Jones
Updated over a week ago

How to Edit the Order Information Section Within DisputeFlow®

Tips on how to locate order information and add it to your dispute response
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Written by Max Jones
Updated over a week ago

How to Add Order History and Customer Service Notes in DisputeFlow®

Learn how to add order history and customer service notes to your dispute response.
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Written by Max Jones
Updated over a week ago

How to Add Website Images to Your Dispute Response with DisputeFlow®

Learn how to identify the most compelling information on your website and add screenshots to your dispute response.
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Written by Max Jones
Updated over a week ago

How to Add Proof of Service or Delivery Evidence to DisputeFlow®

Learn how to add evidence that proves services were provided or merchandise delivered.
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Written by Max Jones
Updated over a week ago

How to Add Information to the Terms and Conditions Section of DisputeFlow®

Find out which portions of your policies are most compelling and how to add them to DisputeFlow.
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Written by Max Jones
Updated over a week ago

How to Use Custom Fields in DisputeFlow®

Tips on how to create and use custom fields in DisputeFlow to ensure reporting is relevant to your business
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Written by Max Jones
Updated over a week ago

How Do I Check the Result of a Dispute Case using DisputeFlow®?

This article explains how to find results or outcomes of a dispute case using DisputeFlow
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Written by Max Jones
Updated over a week ago