Midigator®

Max Jones

Anna Hawley

Frequently asked questions and user guides to help you fight chargebacks

Fight & Respond to Chargebacks

A quick video tutorial on best practices for using DisputeFlow to build intelligent dispute responses

How to Use DisputeFlow®

An overview of the DisputeFlow reporting tables including key features, best practices, and relevant data

How to Use the Data Report in DisputeFlow®

Tips on how to create and upload a PDF to DisputeFlow for submission to your processor

How to Upload a Custom PDF Dispute Response to DisputeFlow®

An overview of the correct file types and sizes to use with DisputeFlow, as well as tips on how to compress files to an appropriate size

Why Does DisputeFlow® Have Strict File Size Limitations For Uploads?

This article explains the steps you need to take in DisputeFlow if you choose not to fight a chargeback.

How to NOT Fight a Dispute and Accept Liability Using DisputeFlow®

Find out how saved sections and templates can make it even easier to create a dispute response.

How to Use Saved Sections and Templates in DisputeFlow®

Learn how to customize your dispute response with data tokens.

How to Use Data Tokens in DisputeFlow®

Learn how the smart response feature can help improve your win probability.

How to Use the Smart Response Feature in DisputeFlow®

Tips for writing a cover letter that improves the win probability of your dispute response

How to Write a Cover Letter in DisputeFlow®

Take a look at what is included in the transaction information section of your dispute response.

How to Edit the Transaction Information Section in DisputeFlow®

Tips on how to locate order information and add it to your dispute response

How to Edit the Order Information Section Within DisputeFlow®

Learn how to add order history and customer service notes to your dispute response.

How to Add Order History and Customer Service Notes in DisputeFlow®

Learn how to identify the most compelling information on your website and add screenshots to your dispute response.

How to Add Website Images to Your Dispute Response with DisputeFlow®

Learn how to add evidence that proves services were provided or merchandise delivered.

How to Add Proof of Service or Delivery Evidence to DisputeFlow®

Find out which portions of your policies are most compelling and how to add them to DisputeFlow.

How to Add Information to the Terms and Conditions Section of DisputeFlow®

Tips on how to create and use custom fields in DisputeFlow to ensure reporting is relevant to your business

How to Use Custom Fields in DisputeFlow®

This article explains how to find results or outcomes of a dispute case using DisputeFlow

How Do I Check the Result of a Dispute Case using DisputeFlow®?

DisputeFlow

Get tips on how to monitor and analyze chargeback response activity

How Do I Review the Reports on the Chargeback Manager Page?

Fully-Automated Services

The following article explains how to set up emails for chargeback reports. It also explains possible troubleshooting techniques.

Why Didn't I Receive My Chargeback Report?

The amount of time it takes to receive chargeback response results varies widely and is impacted by numerous variables.

Fight & Respond to Chargebacks

DisputeFlow

Fully-Automated Services

FAQs