Chargeback Prevention
Frequently asked questions and user guides to help you prevent chargebacks
+1
10 articles in this collection
Written by Max Jones, Anna Hawley, Nadia Batah and 1 other
Written by Max Jones, Anna Hawley, Nadia Batah and 1 other
Prevention Alerts
How to Use PreventFlow™
A quick guide to getting up and running with PreventFlow™. Follow this tutorial to easily process your prevention alerts.
Written by Max Jones
Updated over a week ago
Updated over a week ago
How Do Prevention Alerts Work?
Insights about prevention alerts that can help stop more chargebacks from happening.
Written by Jenna Acquaviva
Updated over a week ago
Updated over a week ago
Why Did My Alert Turn Into a Chargeback?
An overview of common reasons why alerts become chargebacks and tips to avoid future issues
Written by Jenna Acquaviva
Updated over a week ago
Updated over a week ago
Why Do I Get Alerts for Pending and Declined Transactions?
An overview of the transaction types that can receive alerts and tips on how to manage the different scenarios
Written by Jenna Acquaviva
Updated over a week ago
Updated over a week ago
Why Didn’t I Receive an Alert Prior to Receiving My Chargeback?
An overview of the chargeback prevention results you can expect from alerts
Written by Jenna Acquaviva
Updated over a week ago
Updated over a week ago
What is the Difference Between Ethoca & Verifi?
Why do I need alerts from both Ethoca and Verifi? How do the services differ?
Written by Jenna Acquaviva
Updated over a week ago
Updated over a week ago
Why Am I Getting Alerts That Don’t Belong to Me?
Details on why you may get alerts you don’t recognize & tips to minimize these cases in the future
Written by Jenna Acquaviva
Updated over a week ago
Updated over a week ago
FAQs
Why Didn't I Receive My Prevention Alert Report?
The following article explains how to set up emails for prevention reports. It also explains possible troubleshooting techniques.
Written by Anna Hawley
Updated over a week ago
Updated over a week ago
What is the Difference Between a Retrieval Request, a Prevention Alert, and a Chargeback?
An overview of the differences between some of the common events and services experienced during the chargeback process
Written by Jenna Acquaviva
Updated over a week ago
Updated over a week ago