Chargeback Prevention

Frequently asked questions and user guides to help you prevent chargebacks

Max Jones avatar Anna Hawley avatar Nadia Batah avatar +1
13 articles in this collection
Written by Max Jones, Anna Hawley, Nadia Batah and 1 other
Prevention Alerts

How Should I Respond to My Alerts if I’m Unable to Refund the Order?

Details on why refunds may be declined and how to troubleshoot potential issues
Max Jones avatar
Written by Max Jones
Updated over a week ago

How to Use PreventFlow™

A quick guide to getting up and running with PreventFlow™. Follow this tutorial to easily process your prevention alerts.
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Written by Max Jones
Updated over a week ago

How Do Prevention Alerts Work?

Insights about prevention alerts that can help stop more chargebacks from happening.
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Written by Jenna Acquaviva
Updated over a week ago

Why Did My Alert Turn Into a Chargeback?

An overview of common reasons why alerts become chargebacks and tips to avoid future issues
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Written by Jenna Acquaviva
Updated over a week ago

Why Do I Get Alerts for Pending and Declined Transactions?

An overview of the transaction types that can receive alerts and tips on how to manage the different scenarios
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Written by Jenna Acquaviva
Updated over a week ago

Why Didn’t I Receive an Alert Prior to Receiving My Chargeback?

An overview of the chargeback prevention results you can expect from alerts
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Written by Jenna Acquaviva
Updated over a week ago

What Do I Do If I Receive an Alert but Can’t Match It to a Transaction?

Suggestions on how to locate transactions associated with alerts prior to resolving them
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Written by Max Jones
Updated over a week ago

What is the Difference Between Ethoca & Verifi?

Why do I need alerts from both Ethoca and Verifi? How do the services differ?
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Written by Jenna Acquaviva
Updated over a week ago

Why Am I Getting Alerts That Don’t Belong to Me?

Details on why you may get alerts you don’t recognize & tips to minimize these cases in the future
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Written by Jenna Acquaviva
Updated over a week ago