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Prevent Chargebacks
Prevent Chargebacks

Frequently asked questions and user guides to help you prevent chargebacks

Max Jones avatarJenna Acquaviva avatarNadia Batah avatar
By Max and 3 others4 authors13 articles

Prevention Alerts


How can I maximize my prevention coverage and stop more chargebacks?
How Should I Respond to My Alerts if I’m Unable to Refund the Order?
How to Use PreventFlow™
How Do Prevention Alerts Work?
Why Did My Alert Turn Into a Chargeback?
Why Do I Get Alerts for Pending and Declined Transactions?
Why didn't I receive an alert prior to receiving a chargeback?
What Do I Do If I Receive an Alert but Can’t Match It to a Transaction?
What is the Difference Between Ethoca & Verifi?
Why Am I Getting Alerts That Don’t Belong to Me?

User Guides


A Guide to Billing Descriptors: Tips & Best Practices

FAQs


Why Didn't I Receive My Prevention Alert Report?
What is the Difference Between a Retrieval Request, a Prevention Alert, and a Chargeback?
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