Prevent Chargebacks

Frequently asked questions and user guides to help you prevent chargebacks

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13 articles in this collection
Written by Max Jones, Anna Hawley, Nadia Batah and 1 other

Prevention Alerts

How can I maximize my prevention coverage and stop more chargebacks?

Written by Jenna Acquaviva
Updated over a week ago

How Should I Respond to My Alerts if I’m Unable to Refund the Order?

Details on why refunds may be declined and how to troubleshoot potential issues

Written by Max Jones
Updated over a week ago

How to Use PreventFlow™

A quick guide to getting up and running with PreventFlow™. Follow this tutorial to easily process your prevention alerts.

Written by Max Jones
Updated over a week ago

How Do Prevention Alerts Work?

Insights about prevention alerts that can help stop more chargebacks from happening.

Written by Jenna Acquaviva
Updated over a week ago

Why Did My Alert Turn Into a Chargeback?

An overview of common reasons why alerts become chargebacks and tips to avoid future issues

Written by Jenna Acquaviva
Updated over a week ago

Why Do I Get Alerts for Pending and Declined Transactions?

An overview of the transaction types that can receive alerts and tips on how to manage the different scenarios

Written by Jenna Acquaviva
Updated over a week ago

Why didn't I receive an alert prior to receiving a chargeback?

Learn why not all chargebacks can be stopped with alerts. Alerts only cover approximately 35-45% of disputed transactions.

Written by Jenna Acquaviva
Updated over a week ago

What Do I Do If I Receive an Alert but Can’t Match It to a Transaction?

Suggestions on how to locate transactions associated with alerts prior to resolving them

Written by Max Jones
Updated over a week ago

What is the Difference Between Ethoca & Verifi?

Why do I need alerts from both Ethoca and Verifi? How do the services differ?

Written by Jenna Acquaviva
Updated over a week ago

Why Am I Getting Alerts That Don’t Belong to Me?

Details on why you may get alerts you don’t recognize & tips to minimize these cases in the future

Written by Jenna Acquaviva
Updated over a week ago

User Guides

A Guide to Billing Descriptors: Tips & Best Practices

Insights on how billing descriptors impact chargeback management and details on how to add new descriptors to your Midigator account

Written by Nadia Batah
Updated over a week ago

FAQs

Why Didn't I Receive My Prevention Alert Report?

The following article explains how to set up emails for prevention reports. It also explains possible troubleshooting techniques.

Written by Anna Hawley
Updated over a week ago

What is the Difference Between a Retrieval Request, a Prevention Alert, and a Chargeback?

An overview of the differences between some of the common events and services experienced during the chargeback process

Written by Jenna Acquaviva
Updated over a week ago