Midigator®

Anna Hawley

Frequently asked questions and user guides to help you prevent chargebacks

Details on why refunds may be declined and how to troubleshoot potential issues

A quick guide to getting up and running with PreventFlow™. Follow this tutorial to easily process your prevention alerts.

Insights about prevention alerts that can help stop more chargebacks from happening.

An overview of common reasons why alerts become chargebacks and tips to avoid future issues

An overview of the transaction types that can receive alerts and tips on how to manage the different scenarios

Learn why not all chargebacks can be stopped with alerts. Alerts only cover approximately 35-45% of disputed transactions.

Suggestions on how to locate transactions associated with alerts prior to resolving them

Why do I need alerts from both Ethoca and Verifi? How do the services differ?

Details on why you may get alerts you don’t recognize & tips to minimize these cases in the future

Insights on how billing descriptors impact chargeback management and details on how to add new descriptors to your Midigator account

The following article explains how to set up emails for prevention reports. It also explains possible troubleshooting techniques.

An overview of the differences between some of the common events and services experienced during the chargeback process