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General Resources

Common resources and libraries to answer general questions about the payment dispute process

4 articles
Max Jones avatarJenna Acquaviva avatar
Written by Max Jones and Jenna Acquaviva

The Chargeback Process: Visa®

A general overview of the process that Visa uses to manage payment disputes
Max Jones avatar
Written by Max Jones. Updated over a week ago

The Chargeback Process: Mastercard®, American Express®, and Discover®

A general overview of the process that Mastercard, American Express, and Discover use to manage payment disputes
Max Jones avatar
Written by Max Jones. Updated over a week ago

Common Payment Industry Terms

Glossary of common terms, definitions, and information about the payment dispute industry
Max Jones avatar
Written by Max Jones. Updated over a week ago

Reason Code List

List and additional information about all reason codes by card brand
Jenna Acquaviva avatar
Written by Jenna Acquaviva. Updated over a week ago