General Resources
Common resources and libraries to answer general questions about the payment dispute process
4 articles
Written by Max Jones and Jenna Acquaviva


The Chargeback Process: Visa®
A general overview of the process that Visa uses to manage payment disputes
Written by Max Jones. Updated over a week ago
The Chargeback Process: Mastercard®, American Express®, and Discover®
A general overview of the process that Mastercard, American Express, and Discover use to manage payment disputes
Written by Max Jones. Updated over a week ago
Common Payment Industry Terms
Glossary of common terms, definitions, and information about the payment dispute industry
Written by Max Jones. Updated over a week ago
Reason Code List
List and additional information about all reason codes by card brand
Written by Jenna Acquaviva. Updated over a week ago